Terms & Conditions

At TRUVEL, the privacy and security of your personal information is very important to us. We want to make sure that your personal information is properly protected.

When accessing our website (www.truvelmobile.com), we might learn some information about you during your time of visit. If you visit our website to read or look for any published information in its pages, we might collect and store the following information about you :

  1. The domain name from which you access the Internet
  2. The time and date, that include time zone, you access or visit our website
  3. The website address you visit to link directly to our website

Any personal information you have included if you send us email will be collected and solely used to respond to your message. TRUVEL may use software programs to create statistical summary, which are used to; assess the number of visitors to each different section of our website, identify which information is of most and least interest, determine technical design specifications, and identify system performance or problem areas.

For security purposes and to ensure our services remain available to all users, TRUVEL will monitor network traffic to identify unauthorized attempts that might cause any possible damage.

TRUVEL will not collect any personal-identify information about you when you visit our website, unless you choose to provide such information. Also, TRUVEL will not share or transfer the provided personal information to unaffiliated third parties without the approval of the user at the time of information collection.

We only grant access to your personal information (such as your name, email address, etc.) in order to provide or offer products and services to you, and for administration purposes. The following contents will elaborate more about our policy in accordance to TRUVEL's line of products or business.

Personal information is used for the following purposes:

  1. Provision of digital hotel services and announcement of information.
  2. Study and development of new trend regarding digital hotel services.
  3. Notification of our new products, services, campaigns, etc.
  4. Information on curated deals as part of TRUVEL's products and/or services.
  5. Preparation of statistical figures for internal business analysis and use of analyzed results.
  6. Response to a request for disclosure, etc under the personal information protection law, and for monitoring and supervision regarding the handling of personal information

TRUVEL will share your personal information with financial service providers to process credit card transactions for any related electronic purchases or payment of TRUVEL's line of products and/or services.

We may share your personal information to the mobile carrier providers of TRUVEl's services related to forged or falsified identification documents submitted by customers or persons applying for TRUVEL's products and/or services.

We may provide the necessary personal information, in accordance with the terms of contracts or with prior consent from the customer, to the mobile carrier providers with whom we have entered into interconnection agreements to provide the customers with TRUVEL's products and/or services.

We may provide customer information (such as the location from which a call was placed, name and/or adress of the customer), in accordance with the terms of contracts, to organizations that deal with emergencies (such as the Policy Agency, Coast Guard Headquarters or the Fire Department).

Your personal information will be shared by both TRUVEL and respective hotels, in which TRUVEL for Hotels service is implented, to assure flawless services by both TRUVEL and the respective hotels.

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that law requires us to do so. This may include responding to legal requests from jurisdictions outside of Indonesia where we have a good faith belief that the response is required by law in that jurisdictions, affects users in that jurisdiction, and is consistent with internationally recognized standarts.

Our Code of Conducts requires that your information remain confidential. Even if you are no longer a customer, we will continue to treat your personal information in the same way as if you were still a customer.

This web site may contain links to other sites. If you use a link to visit the site of another company, we cannot be responsible for the privacy practices, content of that company, or its web site. We do not control the content, practices or policies of any other site, including what information those sites collect about you. Accordingly, we disclaim all liability for the actions of any third party site and do not endorse the privacy policies or information gathering practices of any site that you may visit from our site. If you respond to advertisements that are posted on our web site, direct marketing offers from our third party sponsors or advertisers. Accordingly, we do not endorse, nor can TRUVEL be held liable for the privacy policies or information gathering practices of any sponsor or advertiser who may collect information about you.

We use your information to improve customer experience and our services. Some examples includes: providing customer & technical support; delivering customized content and relevant advertising; communicating service updates and special offers; maintaining systems security; ensuring quality control; conducting research and development for improving our services; preventing illegal activities like fraud and other potential threats to our systems

We may, from time to time, amend our Privacy Policy. If we do, we will post amendments to this document on our web site so that you may always have access to our most recent Privacy Policy. We reserve the right, at our discretion, to change, modify, add, or remove portions of our Privacy Policy at any time. If at any point we dercide to disclose personal information in a manner different from that stated at the time that information was collected, we will notify users by email. You will be give the choice at that time to 'opt-out' of any disclosure of your personal information that you made available to us prior to the change in our policy.

On a regular basis in order to provide support service we may respond to customer requests by phone, email or other way specified by the client.

Last updated; January 23, 2018

TRUVEL Unified Traveling Solutions